Frequently Asked Questions


Taking a public bike is an easy and quick procedure.

  1. Open App store or Play store and search for ShareBike app
  2. Download the app 
  3. Follow the instructions and register
  4. Select Bysyklær project 
  5. Unlock the bike, by scanning the QR code  
  6. After each season you have to renew your subscription


You are in charge of the bike until it is returned and locked;

  1. Find a station area – you can tap on the map view in the app and see the available stations
  2. Park the bike in the bike stand
  3. Close the lock so that the bike is locked
  4. Finish the rent in the app by selecting end rent
  5. Wait for receipt (on return, you will receive a receipt)

If you encounter problems,  please contact customer support on the phone (+47 22343445) or email (bysyklaer@sharebike.com). 

If customer service is closed and you must leave the bike, try to secure it or lock it and contact us the next day.


Bysyklær sharing system is a short-term bike rental. You can borrow the bike for as much time you like, the rent is free for up to 10 hours, afterwords you are charged NOK 20 / hour. 

Each loan is free for up to 10 hours, but you have to return the bike in the same station/area where you took it


You can park a bike inside the designated area around the station. To see the map of the stations and areas click here. You must part the bike in the same station you took it. 


Bysyklær BSS operation is being monitored in real time and condition of each part – such as public bikes – is being assessed daily to be delivered for safe use.

However, before riding any bike, you should perform some simple maintenance checks, in order to ensure your safety and enjoyment. You should check: tire pressure, brakes, gears, pedals and chain. Finally you should adjust the saddle at the correct height for you.

In case you detect a problem during check or usage of the public bike, please return it as soon as possible to nearest bike station and during locking inform the system for the problem by clicking the tab Report Problem in the APP. 

Alternatively, you can contact Support Department by phone  (+4722343445) eller epost (bysyklaer@sharebike.com) to report the problem and you will get instructions.


In case the public bike you are using presented a problem and you cannot return it to any bike station, please contact the Support Department by phone (+4722343445) eller epost (bysyklaer@sharebike.com) to report the problem and your position and you will get instructions.


In case you cannot lock the public bike on any docking point of the bike station, please contact the Support Department (+4722343445) eller epost (bysyklaer@sharebike.com) to report the problem and your position and you will get instructions.


Bysyklær city bikes use a system verified by VISA and MASTERCARD and payments are made through Stripe. It should be as safe to use the card with us like any other online store. You can read more about this from our supplier at www.stripe.com.


Please report the problem immediately by contacting customer service by phone or email. Theft must be reported to the police and as a patron, this is your responsibility. Normally, there will also be a replacement amount. Read more about this in the Terms.


Please check that you have an active internet connection. Restart the app and phone, and try again. If that does not help, go to your profile and press log out. Logging in again should resolve the issue. 

Terms of Use and Privacy

The privacy policy applies to you who use Bysykkel. Here you can read about our data protection principles and  your rights as a customer.

 

When you use Sharebike  services, the data controller is:  Bysykkel, Glomma

 

Our data protection principles

  • We process personal data lawfully, fairly and in a transparent manner.
  • We will only collect personal data that is relevant to our customer relationship.
  • We do not collect more personal data than necessary.
  • The personal data we collect is up-to-date and accurate.
  • The personal data we collect is erased when we no longer need it.
  • The personal data we collect is treated confidentially.
  • We never sell personal data to third parties.
  • Our customers have a right of access to personal data linked to their customer relationship.
  • You can obtain a copy of the data and can choose to have it erased from our systems.

 

Help and contact

 

  • Are you interested in what personal information we have collected about you as a customer, or what to delete something? Log in to the “My User Profile” section of the Sharebike app to manage your consent.
  • For enquiries regarding our processing of personal data, please contact us by email: bysyklaer@sharebike.com .
  • You also have the right to complain about our processing of personal information to the Norwegian Data Protection Authority.Read more on the Norwegian Data Protection Authority’s website, or email postkasse@datatilsynet.no.
  • Is there anything on this page that is unclear or incorrect? Then we appreciate your feedback.

Safety tips


Bicycling increase health and is an easy, environmentally friendly and ideal way for daily transportation. It is also often a much faster alternative on short distances.

Cyclists are vulnerable in traffic when sharing the road with motorized vehicles and should always pay extra attention and follow the laws of traffic to ensure a safe and comfortable ride.

Please use a helmet whenever possible, even if it is not required by law.

A bicycle is a vehicle and a cyclist must obey traffic law. A breach of the law while biking can result in having you drivers license revoked.

When possible, use bike lanes or roads with less traffic and low speed limits.

Unstable or unpredictable cycling can cause confusion among other drivers and can, in worst case scenario, lead to collision. Try to keep a steady course when cycling.

Keep a safe distance to pedestrians, kerbs, parked and moving cars. Remember that doors can suddenly open when you pass a parked car along the road.

Cyclists should keep as far to the right as possible. If you are making a left turn, be careful, give signal and place yourself correctly in the lane.

In some situations, in example on a narrow road or in a traffic light crossing, it can be necessary to make claim of the lane to increase visibility.

Be extra careful when passing a traffic light, even when the light is green.

Position yourself correctly in the lane in reasonable time when making a left or right turn.

To indicate where you are heading, extend your arm in the direction you wish to turn. In example; If are you making a right turn – extend your right arm straight out from your shoulder. It is wise to extend your arm a short while before you make a turn and while turning if possible.

When passing a bus or taxi, always pass on the left hand side as there is a risk of colliding with passengers entering or exiting.

If you are crossing a road using the zebra crossing, dismount your bike and wheel it over.

If you are cycling using a pedestrian pavement or areas primarily for pedestrians, cycle with precaution.

Make sure the lights are working properly so you are visible after dark.